FAQs
After your order has been placed it immediately begins the process through our system to make its way to you as quickly as possible. After this process has begun, we are unable to amend the order in any way including: Cancellations, update to shipping address & email and changing items in the order.
However, if there is an error with your shipping address, please contact us within 24 hours for a redirection.
Your order is eligible for return only in the following conditions:
1. If the product is received in a damaged condition
2. If the product is different from what you ordered
If your order is eligible for return, you may write to us at support@bagsnmore.com.au within 7 days of receiving the order to request return.
Only products which are unused with all its labels and tags completely intact, in original packaging are eligible for return.
We have a 7-day refund policy, which means you have 7 days after receiving your item to request a refund.
We will notify you once we’ve inspected your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Unfortunately, we do not provide exchanges.
Once you submit payment, you will receive an email to confirm your order. If you don’t receive this, be sure to check your junk or spam folder. If you are unable to locate your order confirmation email, please contact us.
Please double check that the account details you supplied (including the expiry date, card type and CCV number) are all correct. Alternatively, you can enter the details of another card and try again. If the problem persists you can contact your bank for details of why the payment was declined.
If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through. If you’re still unsure, please check your bank statement for any charges or contact us at support@bagsnmore.com.au
If you’re having trouble signing in with your email address or password, please check you’re using the same email address and password you used when you created your account.
If you can't remember your password, please click the ‘Forgotten password?’ link and an email will be sent to you with instructions on how to change your password.
If you’re still having problems signing in to your account you may need to delete your cookies. A cookie is information stored by a user’s web browser and sometimes needs to be deleted to view a site properly.
If you’re having problems, we suggest you check you have the latest updates for your operating system and the latest version browser installed. If you’re still having problems, please contact us and we’ll try to help you. To help us resolve your issue, please include as many of the following details as possible:
  • Your Operating System (e.g. Windows 7, Mac OS X.)
  • Internet Browser (Internet Explorer, Chrome, Firefox, Safari)
  • The URL you were trying to access
  • When the problem occurred
Please include any screenshots where applicable and send to us at support@bagsnmore.com.au